Jerry Anthony

Customer Experience Director, Pluxee India. Jerry Anthony is the Customer Experience Director at Pluxee India, where he leads the company’s customer experience strategy, focusing on delivering seamless, high-impact journeys across the lifecycle. With over two decades of experience spanning customer experience, operations, business development, and client relationship management, he brings a deep understanding of what drives customer satisfaction, loyalty, and long-term value.Over the course of his career of 20+ years, Jerry has built and scaled customer-centric operations, combining strong execution with a sharp focus on process excellence and service quality. At Pluxee, he plays a key role in strengthening both B2B and B2C experience frameworks, driving initiatives that enhance engagement, streamline delivery, and elevate overall customer satisfaction.His work has been recognized across the industry, with awards including Best Customer Service Team of the Year at the 4th Digital Customer Experience Awards 2024 by Gainskills Media, Best B2C Experience at the CX Summit & Awards 2023 by The Brainalytics, Best B2B Customer Experience at the CX India Summit & Awards by exchange4media, and Best Digital Customer Experience Initiative at the 7th Edition CX Excellence Awards 2025 by Quantic India.Outside of work, Jerry actively pursues sports such as football and cricket, engages in environmental initiatives and enjoys exploring web series which help him create a perfect balance of physical activity, social responsibility and cultural engagement.